Why Cash App Closed My Account? Lessons Learned (2024)

Your Cash App account isn’t working, and you have a sinking feeling that something isn’t right. Even after deleting and re-installing the app, you’re not able to send or receive money. If you’re dealing with this, it’s likely your Cash App account has been closed. Your priority now is working out how to get your funds back from Cash App that are tied up in your closed account. This guide tells you everything you need to know, including the reasons why Cash App closes accounts that violate their terms of service.

Cash App Closed My Account

Back in 2019, Cash App closed my account with a cash balance of over $3000. Most of the cash in the account was from Cash App referrals (learn how I made over $120,000 in 2021 by sharing my Cash App referral code). My initial thought was that Cash App does not like the fact that I have referred so many users to Cash App. But clearly, that wasn’t the reason as I continued to earn referral bonuses in 2020 and 2021.

Unfortunately, Cash App customer service would not tell me why my Cash App account was closed. However, I was able to get some answers by just reading Cash App’s terms of service. Indeed, in most cases, it’s easy to figure out why your Cash App account is closed based on your recent account activity. While every case is different, understanding Cash App’s terms of service will give you some answers as to why your account was closed and how to avoid future account closures.

Why Did Cash App Close My Account?

In my case, the most likely reason was sharing my $Cashtag on the blog, as I was trying to help new users get their Cash App referral bonus. If you have participated in Cash App’s referral program, you may know that new users need to send $5 to another Cash App user within 14 days to receive the sign up bonus.

Because not all new users know another Cash App user, some users asked if they could use us for their first transaction. This seemed harmless at first, so I agreed to receive and send back new users’ initial $5. If they could get their referral bonus (and assuming they used my Cash App referral code), then I would also get a reward. So why not?

Quite honestly, this was not a very smart idea. The volume of $5 transactions started to get overwhelming quickly and some users even tried to scam my Cash App account. For example, they would request $5 instead of sending $5. At some point, Cash App closed my account and it took me a while to figure out why.

So what was the reason? The volume of transactions, sharing our $Cashtag on the blog, or receiving from or sending money to unknown accounts? While I will never know for sure, the reason was most likely having transactions with user(s) who manipulated or abused Cash App’s referral program.

In case you are wondering, I was able to withdraw my $3000 balance and opened a new Cash App account with the same email and phone number later. Below, I will explain how you can remove your funds from a closed Cash App account, as well as other potential reasons for Cash App account closures.

How to know if your Cash App account has been closed

Are you not sure if Cash App has closed your account or if your log-in has been compromised? There’s an easy way to find out. The main red flag to look out for is if you’re struggling to send and receive money through Cash App. In most cases, Cash App will notify you that your account has been closed using your preferred method of communication.

A quick search online will show you thousands of users who have had their Cash App accounts closed without receiving any notification about the account closure. If you have received a notification, you may not be given a reason for the closure of your account. That’s where this guide comes in.

Start by opening your Cash App smartphone app to its home screen. This part of the app is where you would typically request money or pay other users. You can check if your account has been closed by selecting the profile icon in the top right-hand corner of your screen.

You’ll see a list of five options to select, including ‘support’ at the bottom of the screen. When you select the support section, you’ll see a statement in bold red text that reads “your account is closed”. If you haven’t received a formal notification of your account closure, this may be the only way for you to find out for sure that Cash App has closed your profile.

Why Cash App closes accounts

If Cash App have chosen your account, you’re probably wondering why. Cash App will close your account if you are found to be in violation of the platform’s Terms of Service, which can be found on the company’s website.

Some of the most popular reasons why Cash App closes accounts on their platform are listed below.

1. Not verifying your identity with Cash App

When you open a Cash App account, you can send up to $250 per week and receive up to $1000. Regardless of how much you expect to send or receive, it’s always best to verify your identity with Cash App. Doing this makes it less likely for your account to be closed, especially if you’re using Cash App on a regular basis. Making consistent payments without verifying your account may cause your profile to be closed.

2. Your Cash App account is not verifiable

Currently, Cash App is only accessible for those who live in the US and UK. If you’re not a citizen of either of these countries, you’ll be violating Cash App’s terms of service by making an account. When you attempt to verify your account – or your account is checked – Cash App will close your account for a breach of its terms.

3. Not providing original documents for verification

When you’re verifying your account, you want to ensure that you’re using the correct documentation and information. Submitting the wrong details can cause Cash App to close your account if they don’t match your government registered details.

4. You’re too young for a Cash App account

With the popularity of Cash App, it’s no surprise that younger users are trying to create accounts. You’re only eligible to sign up for a Cash App account when you’re 18 or over. If you’re found to be underage and using Cash App, it’s guaranteed that the platform will close your account for violating their terms of service.

5. You’re found to be committing fraud or scams

Cash App regularly monitors to activities of its users. If you’re found to be conducting unethical activity, including scams and fraud, your account will be closed by the platform. The best way to ensure the continued use of your Cash App account is to use the platform for its intended purposes and ethically.

6. Your account has been compromised

For security reasons, Cash App will close your account if it’s found that someone has accessed your account or that your information has been leaked by a third party. The purpose of closing your account is to protect your information and stop your existing funds from being compromised.

7. You’ve tried logging in too many times

In some cases, Cash App have closed accounts where users have made too many unsuccessful log-in attempts. This reason is connected to the previous one as Cash App may interpret this as a third-party trying to access your account. For this reason, it’s best to reset your password after a failed log-in attempt instead of continuing to try to access your profile with incorrect passwords.

8. Your bank account information has expired

Your Cash App account can also be closed if your bank account has expired or if you’ve linked your profile to a fake bank account. Even if your details have been incorrectly entered and it’s an innocent mistake, Cash App will see this as suspicious activity and close your account. You can avoid this by ensuring that you’re linking to a valid bank account using the correct information.

If you think that your Cash App account has been closed due to error, you can reach out to customer support for advice. You can contact customer service through the Cash App website here. If your account was found to be in violation of terms of service, it’s unlikely that you’ll be able to get your Cash App account reinstated. It’s more likely that you’ll be successful if your account is closed due to unsuccessful log-in attempts or incorrect information. If you feel that your account has been closed unfairly, you can appeal the decision with Cash App’s customer service.

9. You took advantage of Cash App’s referral program

Cash App has one of the most generous referral programs. Because it’s easy to open a Cash App account with any email or phone number, some users try to take advantage of the Cash App referral program, so click this Cash App sign up link to get started.

. Cash App has ways to identify duplicate and manipulative accounts that misuse its referral programs and closes them.

Cash App’s Terms of Service

The best way to avoid having your account closed by Cas h App is to make yourself familiar with the platform’s Terms of Service. If you’re found to be in breach of any of these terms, Cash App will be able to close your account without prior warning. Whether you’re using a personal or business account on the platform, you want to make sure you’re operating within Cash App’s Terms of Service.

You can read through Cash App’s Terms of Service on their official website here. It’s worth going through and reading the highlighted sections of these terms, which highlight the most frequently breached terms of their service.

Some of the most noteworthy terms of service on the Cash App website include:

How to Get Money Out of a Closed Cash App Account?

If Cash App has closed your account, you may have hundreds, or thousands of dollars caught up in the app. The good news is that it’s easy to withdraw your funds from a closed Cash App account.

You can withdraw the remaining funds in your closed Cash App account by linking a new debit card or bank account to your profile. Once its linked, select the account balance on the home screen of your Cash App account. Select ‘cash out’ before choosing the speed you want your transfer to be processed.

You’ll be asked to confirm your identity by using your PIN or touch ID to complete the withdrawal. Your withdrawal will be available on your chosen account within 1-3 business days. If you chose the ‘Instant Cash Out’ option, your cash should be available right away on your chosen account.

No one wants to have their Cash App account closed, especially when the platform is the leading choice for peer-to-peer payments. The good news is that you can withdraw funds from a closed Cash App account, meaning that you’re not losing out on money. Unfortunately, it’s not possible to appeal Cash App’s decision to close your account. Therefore, it’s best to withdraw the funds from the associated account as soon as possible.